🔄 Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at:
📧 support@gsrautoparts.com
Return Address:
📍 4677 S Nepal Way, Aurora, CO, 80015
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
⚠️ Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
🚫 Exceptions / Non-Returnable Items
We cannot accept returns on the following items:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
🔁 Exchanges
The fastest way to ensure you get what you want is to return the item and place a new order after return approval.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, with proof of purchase.
💵 Refunds
We will notify you once we’ve received and inspected your return and confirm if the refund is approved.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note: Your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since approval, contact us at support@gsrautoparts.com.
🤝 Our Commitment
We want you to shop with complete peace of mind, knowing your satisfaction is our priority.
- If you receive a damaged part, we will accept returns for a full refund.
- Please send clear photos within 14 days of receiving the item. The item must be in its original, unaltered condition.
- We offer a 30-day return window for your convenience.
- Return shipping costs are covered by the buyer.
Our commitment is to deliver only the highest-quality parts. In the rare event that something falls short of expectations, we strive to make your return experience smooth and hassle-free.
Your trust matters to us — we’re here to help every step of the way.