Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at:
Return Address:
4677 S Nepal Way,
Aurora, CO, 80015
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@gsrautoparts.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note: It can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gsrautoparts.com.
Our Commitment
We want you to shop with complete peace of mind, knowing that your satisfaction is our priority. If you receive a damaged part, we are happy to accept returns for a full refund.
To ensure a smooth process, please submit clear photos of the issue within 14 days of receipt, provided that the part remains in its original, unaltered condition.
We also offer a 30-day return window for your convenience, with return shipping costs covered by the buyer.
Our commitment is to deliver only the highest-quality parts. In the rare event that something falls short of expectations, we strive to make the return experience as effortless and hassle-free as possible.
Your trust matters to us, and we are here to assist you every step of the way!
